Terms of Service

We request that you read the following terms of service prior to using us to ensure you are satisfied with the service we can offer you.

TERMS OF SERVICE

 We are Monevo Limited. References to "Monevo" “we” or “us” in these Terms and Conditions ("Terms") are references to us.

References to "you" and "your" in these Terms are references to you, if you use the services provided via our website, you are our customer or you are thinking of becoming our customer.

You should read these Terms carefully before using this website. By using the website and/or our Service (as defined in section 4.1), you confirm that you accept these Terms and agree to comply with them. If you do not accept these Terms, do not use the website.

Our Terms also refer to the following additional terms, which also apply to your use of the website:

  • Privacy Policy, which tells you how we will use your personal information  (please also see the "How do we use your personal information?" section below); and
  • our Cookies Policy, which sets out information about the cookies on our website.

We recommend that you print and/or save a copy of the Terms and the above policies for future reference.

Please click on the links below to go straight to more information on each area:

1          ABOUT US

2          HOW TO CONTACT US                                                                     

3          WHO CAN BE OUR CUSTOMER?

4          THE SERVICE WE PROVIDE TO YOU

5          OUR SERVICE LIMITATIONS

6          LENDER CHECKS AND REFERENCING

7          THE INFORMATION YOU PROVIDE

8          HOW WILL WE USE YOUR PERSONAL INFORMATION?

9          USAGE OF OUR WEBSITE AND CUSTOMER ACCESS

10        INTELLECTUAL PROPERTY RIGHTS

11        WEBSITE LINKS FROM OUR SITE

12        LIABILITY

13        VIRUSES, HACKING AND OTHER OFFENCES

14        GOVERNING LAW AND JURISDICTION

15        CHANGES TO THESE TERMS

16        HOW TO MAKE A COMPLAINT
 

1. ABOUT US

We are an Appointed Representative of Quint Group Limited (“Quint”), and are entered on the Financial Services Register under firm reference number: 723672. You can find more information about us here.

Quint is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under firm reference number: 669450. You can find more information about Quint here.

Monevo is registered in England and Wales with its registered office at Oxford House, Oxford Road, Macclesfield, Cheshire, SK11 8HS. We are registered as a data controller by the Information Commissioner's Office with registration number Z1498441.
 

2. HOW TO CONTACT US

If you have any queries about our website or Service (as further described in section 4 of these Terms) or wish to contact us, please get in touch by using the following details:

Details of how you can make a complaint are set out in section 16 of these Terms.
 

3. WHO CAN BE OUR CUSTOMER?

To use our Service, you must:

  • be a UK resident;
  • be over 18 years old;
  • use our Service on your own behalf (unless you are using our Service with the assistance of one of our approved partners who is completing the application on your behalf, for example, via a telephone service);  
  • access our Service for your own personal use; and
  • not use our Service for commercial or business reasons.
     

4. THE SERVICE WE PROVIDE TO YOU

4.1. We provide a service that allows you to search for loans and other credit products that may be available to you ("Products"), which are offered by our panel of lenders, as further described in this section 4 ("Service").

4.2. You may access our Service in the following ways:

  • through one of our partner's websites, where we work in conjunction with our partner and our partner transfers you to us (for example, the website may contain the partner’s brand but it is us who is providing our Service);
  • through one of our introducer's websites when you have been referred to us from one of our introducers - for example when you have clicked through to our website from our introducer's website or you have made an application with an introducer and that application has been transferred to us; or
  • where you have applied to a lender and the lender has referred you to us as they weren't currently able to provide you with a loan.

4.3. In order for us to provide our Service to you, you will need to complete an application form and provide us with some information about you. We tell you more about this in section 7.

4.4. We will undertake a soft credit search on you with our credit reference agency, TransUnion International UK Limited (formerly Callcredit). Their registered address is One Park Lane, Leeds, West Yorkshire, LS3 1EP and further details can be found here https://www.transunion.co.uk/legal-information/bureau-privacy-notice. We may use other credit reference agencies where necessary. This is for the purpose of validating your identity, assessing your eligibility for the Products and preventing fraud. This soft search will be recorded in your credit history, but is not visible to lenders and other providers (e.g. utility companies). It will not affect your credit score.

4.5. The answers you provide to us, along with the results of our soft credit search, will determine the Products we display to you as offers from our panel of lenders.

4.6. Depending on how you have accessed our Service:

  • where you have accessed our Service through certain introducer websites, you will be transferred directly to the lender that has been selected for you based on your application form and the results of the soft credit search; or
  • in all other cases, we will display the Products available to you from our panel of lenders. The Products will be displayed in the order of the lowest monthly payment first, except for when there is a high cost short term credit Product in the list (as described further in section 5.4). In this case, Products will be ranked in order of the total amount you will have to pay under each Product, with the Product with the lowest total amount payable first.  

4.7. Sometimes a lender may offer you a Product for a higher or lower amount than you initially entered on your application form. This means you may be displayed a result which is different to the amount you originally applied for. It is important you consider the impact of this when deciding whether to go ahead with a Product.

4.8. Where we cannot find an appropriate Product for you, you may be passed over to one of our group companies (including LoanMarketing Limited (trading as Credit Perfect) and Moneyguru Limited) who may be able to find an alternative for you. The group company may pay us a commission for transferring you to them.

4.9. As part of our Service, we may follow-up with you and contact you from time to time in relation to your application and any Products you have requested from your selected lender. We may send you emails, texts or call you. We offer this to you free of charge. You may also receive these types of communications from any lenders/providers that we introduce you to, dependent on their policy.
 

5. OUR SERVICE LIMITATIONS

5.1. We are a credit broker and not a lender.

We are a credit broker and not a lender - we will not provide a loan or any other credit product direct to you.

We cannot and will not advise you as to the suitability of any of the Products from a lender. It is for you to decide whether any Product is suitable for you.

The decision to offer any Product or any other financial service is made by the lender. The lender will conduct an assessment on you before any decision or offer is made; this will include a full assessment of your credit history past and present.

5.2. Information provided by our lenders

If you decide to proceed with your application for a loan with one of our lenders, we ask that you read the information provided by them carefully (including any terms they provide) before deciding to proceed with the Product. Your selected Product will be provided by your lender and governed by the terms that will be provided by your lender.

5.3. Representative examples

Unless the results show that you have been “Pre-Approved” (see section 5.5 below), any examples of amounts available to borrow, the repayment period or representative rates (rep APRs) stated on our website are purely given as a representative example relating to the Product. These representative examples are stated to give you an understanding of the Products available and to allow you to compare Products. Representative examples are not given as a figure of what you will actually be offered by the lender. Accordingly, they cannot be given as a guarantee nor can they be used as any kind of warranty. As we do not provide the Product, loan or financial service directly we are unable to control the representative rate examples contained on our website.

5.4. High cost short term credit

You may be transferred directly to a high cost short term credit provider, or where we display multiple Products available to you, some of those results may include high cost short term credit Products. It is important to bear this in mind when assessing whether a Product is suitable for your needs and circumstances. Please be aware that late repayment can cause you serious money problems. For help or further information, go to moneyadviceservice.org.uk.

5.5. “Pre-approved”

If your results show that a lender has pre-approved you for a loan this means they have conducted a soft search of your credit file and there is a good chance they will lend to you on the basis of the information you have provided. In these circumstances, the rates you see on the website will be the rates you will get subject to the lender’s further checks. It is important to note that pre-approval does not guarantee you a loan. All loans are subject to lender requirements and approval.

5.6       Commission

Where you have:

  • accessed our Service through one of our partner's websites;
  • accessed our Service through one of our introducer's websites; or
  • where you have applied to a lender and the lender has referred you to us, we will usually pay the partner, introducer or lender (as applicable) a commission for having referred you to us. If you want to know the amount, please let us know.

Similarly, lenders will pay us a commission in certain circumstances. In some cases, if a lender provisionally accepts you for a particular Product we will receive a commission. In other cases, we will receive a commission if you actually choose that Product and enter into terms with that lender. Again, if you want to know the amount, please let us know.

These commission amounts will never be added to your loan.
 

6. LENDER CHECKS AND REFERENCING

In addition to the soft credit search we will undertake (as set out at section 4.4) the lenders we work with may use credit scoring facilities and credit referencing agencies to determine whether you are eligible for the loan you have applied for.

Credit checks and credit reference agencies can also help prevent fraudulent applications.
 

7. THE INFORMATION YOU PROVIDE

7.1. You are solely responsible for ensuring that all the information you provide to us is true, accurate, complete and not misleading. The answers you provide to us in your application will determine the Products and offers we display and make available to you.

7.2. We will rely on the information you give to us in order to provide our Service – if it is not accurate then this could lead to your results and any Products displayed being invalid, inappropriate or unavailable. You agree that we cannot be held responsible if your selected Product is invalid, inappropriate or unavailable as a result of you providing inaccurate information to us or your selected lender. This includes "pre-approved" Products. You should also be aware that providing inaccurate information may also breach any agreement you enter into with your selected lender.

7.3. If you give us false or inaccurate information and we identify fraud, details may be passed to credit reference and fraud prevention agencies, which may result in the instigation of criminal procedures against you.
 

8. HOW WILL WE USE YOUR PERSONAL INFORMATION?

We will only use personal information as set out in our Privacy Policy.
 

9. USAGE OF OUR WEBSITE AND CUSTOMER ACCESS

9.1. Our website and our Service is made available to you free of charge.

9.2. Subject to clause 12, we do not guarantee that our website or our Service will always be available or be uninterrupted or error-free, and we do not guarantee that our website will be secure or free from bugs or viruses.

9.3. We reserve the right to suspend or remove your access to the Service without giving you any prior notice to do so in the following circumstances:

  • if we reasonably believe providing you with the Service will cause us to break a law, regulation, code or other duty which applies to us;
  • for business and operational reasons; or
  • should we have grounds to believe that you are in breach, or likely to be in breach, of these Terms.

9.4. Though we try and keep the information on our website up to date, there may be a time delay before we can do so. We may update and change the content of our website at any time. During any updates to our website, your access may be suspended completely.
 

10. INTELLECTUAL PROPERTY RIGHTS

10.1. All intellectual property rights pertaining to or contained on our website, in content or in any materials (including but not limited to copyrights, patents, database rights, graphics, designs, text, logos, trade dress, trademarks and service marks) are owned by us or we have a licence to use the same from a third party and all right, title and interest therein shall remain our property and/or the property of such third party (collectively, "Our IPR"). Our IPR is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

10.2. You are authorised solely to view and retain a copy of the pages of our website for your own personal, non-commercial use.

10.3. You agree that you will not duplicate, publish, modify, create derivative works from, participate in the transfer of, post on the World Wide Web, make available to any third party, or in any way distribute or exploit our website, or any portion of our website for any public or commercial use.

10.4. Additionally, you agree that you will not (i) remove or alter any author, trademark or other proprietary notice or legend displayed on our website (or printed pages produced from our website); and (ii) make any modifications to any documents obtained from our website, other than in connection with completing information required for you to receive our Service.
 

11. WEBSITE LINKS FROM OUR SITE

11.1. Links contained within our website relating to third parties (for example, the application pages of our lenders) and other resources are provided for your information only.

11.2. By clicking on links to third party sites, you will be leaving our website. As we do not control third party sites, we are not responsible for their content or the terms and conditions governing your use of such sites. Please read carefully and refer to the terms and conditions and other notices of those third parties when visiting them.
 

12. LIABILITY

This section explains how we exclude or limit our liability to you for any losses suffered by you when we provide you with the Service under these Terms. Please read this section carefully.

12.1. Nothing in this section excludes or limits our liability for death or personal injury arising from our negligence, or our liability for fraud or fraudulent misrepresentation or any duties or liabilities we owe you under the Financial Services and Markets Act 2000 or the rules of the Financial Conduct Authority or any other liability which cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015.

12.2. Please note that we only provide our website for personal and not business use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3. We will always carry out the Service to a reasonable standard, using reasonable skill and care. However, we will not be liable to you or any third party for the following types of loss or damage (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) where:

  • (a) we are not legally responsible for that loss or damage; or
  • (b) it was not foreseeable by both parties pursuant to these Terms.

12.4. In accordance with section 12.3, the loss or damage we are not liable to you for includes (without limitation) any loss or damage arising under or in connection with:

  • you not being able to access the website (whether in whole or in part) or the Service not being available for any reason whatsoever;
  • any inaccurate or incomplete information provided by you;
  • unauthorised access to or alteration of the information or data (whether personal or otherwise) contained on your application;
  • your use of any third party website or service which you may have accessed via us; or
  • any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically, harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

12.5. We are not responsible for and will not be liable for any loss or damage you suffer arising from any Products or any other products or services provided by our lenders. These will be governed by their own terms and conditions provided by the lender.

12.6. We do not provide any guarantees in respect of your eligibility for or success in obtaining a Product. As explained in section 5, the decision to offer any loan or financial service is made by the lender - we have no control over the decision making.
 

13. VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
 

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English Courts.
 

15. CHANGES TO THESE TERMS

We may revise these Terms at any time and you should check these Terms each time you use our website to ensure you understand the Terms that apply to you at that time. Our Terms were last updated on 17th October 2019.
 

16. HOW TO MAKE A COMPLAINT

We will always aim to offer every customer an excellent experience, however, if you do feel that we have not offered you a good service and you feel you would like to make a complaint about the Service, then please send your comments to:

Compliance Manager,
Monevo Limited
Oxford House
Oxford Road
Macclesfield
Cheshire
SK11 8HS

Or alternatively please email: [email protected]

We will follow up on your complaint within 8 weeks of receipt of your complaint to us, if however, you feel dissatisfied with our response, you can then refer your complaint to:

The Financial Ombudsman Service
Exchange Tower,
Harbour Exchange
London
E14 9SR

Tel no: 0800 023 4567

You can also visit their website at www.financial-ombudsman.org.uk for more information.